Returns & Refunds

Returns Information

At AtoZ Calibration, your satisfaction with our products is our top priority. If you are not completely satisfied with your purchase, our returns policy is designed to make the process as straightforward as possible. Please review the following guidelines for returning or exchanging items:

Return Policy:

  • Eligibility: Returns are accepted within 30 days of receipt. Items must be in their original condition, unused, and in the original packaging to qualify for a return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns to facilitate processing.
  • Non-Returnable Items: Custom-built engines, special order items, and clearance products are generally non-returnable unless they arrive defective or damaged.

Return Process:

  • Contact Us: Before initiating a return, please reach out to our customer support team. Provide your order number and the reason for the return to start the process.
  • Receive Authorization: We will issue a Return Merchandise Authorization (RMA) number along with detailed instructions for returning your item.
  • Package the Item: Pack the item securely in its original packaging, including all accessories, manuals, and documentation. Clearly write the RMA number on the outside of the package.
  • Ship the Item: Send the package to the address provided by our customer support team. We recommend using a trackable shipping method to ensure safe delivery.

Refunds and Exchanges:

  • Refunds: After receiving and inspecting the returned item, we will notify you of the refund status. If approved, the refund will be processed, and the credit will be applied to your original payment method within a specified number of days.
  • Exchanges: If you wish to exchange an item for another product, inform our customer support team at the time of contact. The exchange will be processed once the original item is returned and inspected.

Damaged or Defective Items:

  • Reporting: If your order arrives damaged or defective, contact us immediately. Provide photos of the damaged item and packaging for a quicker resolution.
  • Resolution: We will work swiftly to resolve the issue by either sending a replacement or issuing a refund.

Return Shipping Costs:

  • Customer Responsibility: Return shipping costs are generally the customer’s responsibility unless the item is defective, damaged, or incorrectly shipped.
  • Prepaid Return Label: For defective, damaged, or incorrect items, we will provide a prepaid return shipping label to facilitate the return.

Customer Support:

For any questions or assistance regarding returns, please contact our customer support team. We are dedicated to ensuring a smooth and hassle-free return experience for you.

Thank you for choosing AtoZ Calibration. We appreciate your business and are committed to your satisfaction.

Main Menu